know 'All right, she said, 'It is a story about six people in a call center as one night. ' one night @ the call center. Pages·· KB·4, Downloads. ecology, botany, and even Earth science. Arranged in alphabetical order, The encyclopedia also includes appendixes with. Editorial Reviews. From Publishers Weekly. This bestselling Indian import feels more like a center chetan bhagat call-center workers call centre nuclear weapons good luck indian youth guy gets phone call gets the girl night at the call good.
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In the winter of , a writer meets a young girl on an overnight train journey. To pass the time, she offers to tell him a story. But she has one condition: that he. On this night of a thousand phonecalls, when life couldn't look more dismal, Rent and save from the world's largest eBookstore. Read, highlight, and take notes, across web, tablet, and phone. Go to Google Play Now». One Night at the Call Centre. Front Cover. Chetan Bhagat. Black Swan, - Call centers - pages. Six friends work nights at a call center in India, providing technical support for a major ideals, but compromises them by talking on the phone to idiots each night.
They already have the training and experience in outbound customer contact that you need. And they are an already known quantity or should be!
If you need to recruit call center staff from outside your organization keep in mind a firm and efficient hiring process. You'll want the 'voice' of your company to sound educated, polite, and positive. These are qualities that take some time and effort to discover and nurture.
Look for language fluency, and be aware of the value of bi-lingual agents. Do you have many Hispanic or other ethnic demographics that require a knowledge of a second language besides English? Have HR give all candidates a basic grammar test; you may be surprised, and dismayed, at the results!
After you've put together a good team with a supervisory staff you feel you can trust, are you all set? Not quite. Your call center staff will need training on the latest technology and customer service strategies in order to stay competitive and hopefully to pull ahead of all others in your field.
In today's business climate, you don't get trained just once -- you get trained continuously. So whether it's in-house or contracted out, make sure your staff have regular, scheduled training sessions.
This should include peer reviews and role-playing. Sitting and watching a video, or listening to a lecture on customer service is not only boring, but non-productive. Your call center layout. As important as each individual team member is, the actual physical layout of your center is also extremely important.
Sloppy planning or indifferent regard for details can lead to an environment that is unsupportive of your call center goals. Keep these details in mind when physically planning your call center: Pay attention to lighting and ventilation. Make sure your call center is actually conducive to efficient teamwork. Don't neglect the break room; it should be a clean and quiet place where employees can relax and regroup.
And easy to get to; don't put an obstacle course of stairs and hallways in the way! Align work stations so groups and teams have instant communication with each other.
There's no reason for a modern call center to engage in 'hide-and-seek' strategies when it comes to customer care. Keep the furniture comfortable and functional.
Backaches and carpal tunnel syndrome can burden your center with way too much down time. Make sure the staff has the ability to get up and stretch as often as possible. While not a library, your call center needs to filter out extraneous noise so agents can clearly hear and handle each customer call.
This can be done any number of ways, including acoustic wall panels and special carpeting. The nuts and bolts. Your call center hardware and software are critical to the success of your endeavor. If hampered with faulty or outdated equipment and software, the most talented team of customer care agents will still become frustrated and fail to give your call-ins what they need and expect.
In this funny yet poignant novel, call-centre colleagues all have love issues It's not hard to see why At the end you might even feel sorry for the Indian cold-callers who have just interrupted your TV viewing Richard Curtis meets 'The Office' , a provocative romantic comedy with a unique perspective -set in a call centre in India on the night six troubled friends get a call from God. See all Product description.
Product details Format: Kindle Edition File Size: Ballantine Books 10 December Language: English ASIN: Enabled X-Ray: Not Enabled. No customer reviews. Share your thoughts with other customers. Write a customer review. Most helpful customer reviews on site. Verified download. Compared to other literary works by Indian authors this one lacks the sophistication and polish. Yet it gives one an insight in modern Indian society. A tad too nationalistic at the end It's terrible.
The plot is ridiculous and the language is atrocious. It is a perfect example of 'bad writing'! So things are not going so well. Your girl friend is going to marry another guy; your job is going to disappear, and your boss has just knifed you in the back. Don't you wish you would get a call from God explaining how to sort it out?
You must still solve the problems, but sometimes all we really need is a push in the right direction. A delightful and readable tale about the people we talk to at night when we can't get our high tech stove to work and their hopes, dreams, and crushed expectations.
Highly recommended light but thoughtful reading.
This is a very nice first or second piece of fiction. I get a chuckle out of people throwing around the word "novel". Bhagat really stretches the sense of term "novel" by referring to this short non-fiction volume as a novel on the cover page. Perhaps in the sense that no one in my recollection has written a story centered around an Indian call center. But, a novel? Doesn't novel imply a work of art or a serious attempt at art?
This is not art. Of course, if you can get by the "Americans are fat stupid idiots" pabulum sprinkled throughout the volume what you get is a very well told story about some young Indian kids striving to get ahead. The narrative and dialog, while not exactly riveting, is certainly entertaining and worth a read.
I'm not expert on Indian culture, but I went to school and have worked with many Indian experts and have grown to respect the work ethic and general willingness to "get along" with people.
I've always wanted to visit India and this book has done nothing to dissuade me.
I was hoping for more information or anecdotes about the inner workings of call centers.